Hanco's Refund Policy.
Feel free to contact us if you have any questions regarding to the Refund Policy at one of Hanco's locations or hancosny@gmail.com.
Canceling Order
You may cancel your order within a two-hour timeframe.
- For credit card and online ordering, we will void the last transactions of your credit card charge**.
Wrong Food
If your food is different from the receipt, please call us as soon as you notice the wrong food. You may come to pick up for free*.
- For credit card, we will void the last transaction of your credit card charge and recharge it for the new dollar amount.
- For cash, you will be asked to pay the differences of the balance if the new food has more value than the wrong food.
In the same way, you will get the differences of the balance back if the new food has less value than the wrong food. In some cases, we may offer you a store credit.
Your order will be priority if you come to pick it up. Please return the wrong food in the original container(s)* to our cashier to avoid additional charge.
Bad Food
We cook your food with only the finest and the freshest ingredients. Please call us if it's caused by uncared delivering, bad packaging, strange objects in the food or spoilage. We will cook new ones and make sure they're the best. You may change your food to something else in case of spoilage, and we will correct your receipt. You may come to pick up for free*. Some cases, we may offer you a store credit in the dollar amount of the bad food or discount for a future order.
Your order will be priority if you come to pick it up. All cases, please return the bad food in the original container(s)* to our cashier to avoid additional charge.
Complimentary Food
Sorry, no refund on any complimentary food. You may get exchanges for some reasons. Please contact us for more information.
* If the food is consumed more than 20% of the full portion, you may not get a/an refund or exchange if it's not due to spoilage and/or unusually objects in the food. Please contact us for more information.
** Voided transactions can take up to 3 days to complete.